Did you know that Customer Service has evolved as one of the main key differentiators for consumers before making a business decision? 2020 was difficult for many business owners and while it's natural for businesses to experience ups and downs, we know now that you can experience a lot less "downs" just by being Customer Minded.  78% of U.S. consumers discarded a planned purchase based on poor customer service – clearly highlighting its importance for organizations. Therefore, creating an effective customer service training plan should be priority for all organizations to ensure that every employee at the workplace can meet and exceed your customers’ expectations. 

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