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ELEVATED: el·e·vat·ed
adjective
Situated or placed higher than the surrounding area.
A little about Erica P. Rowe
Professional Experience
Erica P. Rowe has 20+ Years of Elevating Customer Service Experiences for major brands including:
The Ritz-Carlton Hotel Company
Elizabeth Arden
Lifetime Fitness
Wegmans
Her many years in the hospitality industry working for some of the top brands including The Ritz-Carlton Hotel Company in Guest Relations as well as owning her own successful practice has given her extensive insight into high level brand excellence and representation.
TRAINING
For any organization, prioritizing an effective customer service training plan is crucial to meet and exceed customer expectations. Customer service has become a major factor in consumers' decision-making process, with 78% of U.S. consumers cancelling a planned purchase due to poor service.
Our customized interactive training, ELEVATED Customer Service Training, equips teams with the necessary resources and tools to enhance both customer experience and employee engagement, putting the focus back on Excellence, Experience, Empathy, Encouragement, and Engagement, to represent your brand's vision and mission.
Take our Free Customer Service Audit
10 questions that will help you determine the impact of your team's customer service.
WORKSHOP
The ELEVATED Customer Service Workshop is an interactive in-person experience that helps businesses improve their customer service skills.
This workshop is ideal for individuals in the hospitality and service industry such as business owners, HR executives, sales teams, and managers.
Participants will learn The Gold Standard Approach to enhance their customer service skills and exceed customers' expectations. The workshop covers strategies such as aligning your team with your company's mission, retaining your client base, and developing a culture strategy that can increase revenue. Attendees will gain practical tools to achieve their business goals.
Winter & Spring Bookings Available
Limited to 10 participants.
Ready to EMPOWER your employees in 2023?
We are on a mission to serve 23 new businesses this year!
Since we specialize in small business customer service, we are rewarding small business with 23% savings.
If you are a small business owner (less than 23 employees), you save 23% on your Elevated Customer Training when you book this quarter!
Know a small business owner who is looking to empower their staff this year?!
ELEVATE
Elevate your company's customer service and client experience with first in class service to make an impact in your industry.
Remember:
We put the 'E' back in Experience, Empathy, Encouragement, Engagement, & Excellence.
TRAIN
​We will cover important topics to include but not limited to interpersonal skills, assertiveness & directiveness, customer advocacy & success skills, conflict resolution & communication skills, role-playing, self image confidence, social protocol engagement etiquette.
GROW
When companies care for their employees, employees care better for your clients. We want to see you grow in your customer service all year long.
Here is what people are saying
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